Effective Date: 01/10/2024
At Tekhmoz Enterprises Ltd., we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, and protect your information when you interact with us online or in-store.
1. Information We Collect
We collect personal information to provide better services and products. This information includes:
- Personal Identifiable Information (PII): Full name, contact details (phone number, email address), shipping and billing addresses, and company details if applicable.
- Transaction Data: Purchase history, order details, payment information, and delivery instructions.
- Technical Data: IP addresses, browser type, device information, and interaction data (such as website visits, clicks, or the time spent on certain pages).
- Cookies and Tracking: Cookies to personalize your experience, remember your preferences, and collect analytics data.
2. How We Use Your Information
The information we collect is used for the following purposes:
- Processing Orders: To confirm, process, and deliver orders and to send notifications regarding your purchase.
- Customer Service: To respond to your inquiries, provide support, and address any issues or complaints.
- Marketing & Promotions: With your consent, we may send you promotional materials, newsletters, or special offers based on your preferences.
- Improving Services: Analyzing customer feedback and behaviour to enhance our services, website, and product offerings.
3. How We Protect Your Information
We implement industry-standard security protocols to safeguard your personal information. These include encryption, secure servers, and firewalls to prevent unauthorized access, disclosure, alteration, or destruction of your data. While we strive to protect your information, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
4. Sharing Your Information
We do not sell, rent, or trade your personal information. However, we may share your data in the following situations:
- Service Providers: We work with third-party companies (such as delivery and payment processors) who assist in providing our services.
- Legal Compliance: If required by law or legal proceedings, we may disclose your information to comply with legal obligations.
- Business Transfers: In the event of a merger, acquisition, or business sale, your information may be transferred as part of the transaction.
5. Cookies and Tracking Technologies
Cookies are small files placed on your device when you visit our website. We use cookies to:
- Personalize your experience and save your preferences.
- Track and analyze usage to improve our website and marketing efforts.
You can manage or disable cookies via your browser settings, but doing so may affect your ability to use certain features on our website.
6. Your Rights
Under Kenyan data protection law, you have the right to:
- Access and Rectification: Request access to your personal data and correct any inaccuracies.
- Erasure: Request the deletion of your personal information, subject to legal or contractual obligations.
- Opt-out: Unsubscribe from marketing communications at any time.
- Data Portability: Request a copy of your data in a machine-readable format.
7. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy unless a longer retention period is required by law.
8. Updates to Our Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the updated effective date.
9. Contact Us
If you have any questions about our Privacy Policy or how your data is handled, please contact us at:
Address: Itesyo Lane, Ngara Rd, Nairobi
Phone: 0715 503 503 / 0786 503 503
Email: info@tekhmozenterprisesltd.com